Patient Charter

Patient Rights

  • To be offered a health check when joining the practice
  • To be treated with courtesy and respect
  • In an emergency you will be offered an appointment on the same day
  • To have a repeat prescription ready within 48 hours of the request
  • Complaints made in writing to the practice will be dealt with quickly and the practice aim to complete the process within 20 working days.
  • To see a GP of your choice.
  • To be offered an appointment to be reviewed if you have not been seen within 3 years and are aged between 16-75 years. If you are unable to attend the surgery you will be offered a home visit. You have a right to refuse this appointment.
  • To receive a home visit if you are too ill or infirm to attend the surgery.
  • To be referred to an appropriate specialist if considered appropriate and to be referred for a second opinion if you and your GP agree this is desirable.
  • To speak to a doctor or nurse by telephone.

Patient Responsibilities

  • To treat our staff with courtesy and to be polite at all times.
  • To provide honest and complete information about your medical history.
  • If you do not wish to attend your appointment please contact reception as soon as possible to cancel or visit our website to cancel online.
  • To inform us if you move house or change your personal details so that we can keep our records up to date.