About Us

Wychbury Medical Group is an established practice providing care for 21,800 patients from 3 Dudley registered surgery sites. The organisation currently has 16 GPs, 9 of whom are Partners. The practice has a diverse population and has surgery sites situated in varied residential locations within Dudley. The local area is within close reach of wonderful countryside and also provides excellent access to Birmingham city centre; there is a good transport infrastructure with easy connection to UK motorways and excellent local schools.

We had our first CQC visit in August 2016 and were very pleased with the outcome achieving ‘Good’ in all areas with a note of ‘outstanding’ for our Urogynaecology service. One thing that was identified and was well received by the inspector was that despite having 3 sites the practice is considered ‘lean’. This is felt to be because of efficient working practices.

GP Team

Doctor Specialist Interest/Knowledge
Dr Susan Hyne Diabetes

Child Health

Postgraduate Registrar Training

GP Appraiser

Dr Karen Hegarty Women’s Health

Urogynae Clinics

GP Appraiser

Dr Susan Anderson Mental Health

Drug Misuse Clinics

Dr Steven Coates Diabetes

Prescribing

Postgraduate Registrar Training

Dr Stephanie Tunmore Diabetes

CKD

End of life Care

Postgraduate Registrar Training

GP Mentor

Dr Adam Hardie Joint Injection Clinics

GP Mentor

ENT

Undergraduate Medical Education

Dr Rebecca Willetts Depression

Integrated Care

GP Mentor

Dr Eleanor Brodie Sexual Health Clinic

Diabetes

Dr Elizabeth Mullins Child/Adult Safeguarding

Minor Surgery

Dr Meghna Shah Dr Shah’s specialist interests include; Postgraduate Registrar Training & Sexual Health Clinic
Dr Gemma Matthewman Clinical Research
Dr Gaurav Shemar Salaried GP
Dr Kirandip Dhillon Salaried GP
Dr Ciedhra Anwar Salaried GP
Dr Freya Couth Salaried GP
Dr Samia Saroufeem Salaried GP

The practice is fortunate to have a wealth of experience amongst its GP team and many doctors have developed specialist interests. The practice embraces learning and the development of new services to its patients, with the current specialist clinics being offered alongside routine patient care, some of which are:

  • Urogynae Clinic – this is a commissioned service offered to all Dudley registered practices. The clinic is run once each month and is supported by a consultant from Birmingham Women’s Hospital.
  • Minor Surgery – This is managed in specific clinics, offering a range of minor surgery procedures and injection clinics.
  • End of life care – this is led by 2 GP’s who meet with the multidiscipliary team every month to monitor patients both with cancer and non-cancer diagnosis.
  • Sexual Health Clinic – this is a weekly clinic and provides IUCD fitting/removal and implant insertion/removal.

Advanced Nurse Practitioners

The Practice employs 2 Advance Nurse Practitioners (ANPs) to help manage ‘on the day, acute demand’, and ANPs provide a morning and evening surgery which equals that offered by doctors in the practice. They have enormous experience and are able to see patients of all ages, with a large variety of conditions and also provide home visiting. They are also involved in admission avoidance and advance care planning.

Emergency Care Practitioner (ECP)

The practice has developed a home visiting team which includes an ECP working with a doctor and ANPs to manage the acute home visit demand each day.

Nurse Prescriber for Long Term Conditions

Helen Marsh is a nurse prescriber and she will see patients newly diagnosed with Diabetes, COPD, Asthma, Stroke, MI and Hypertension. She will also review patients who are poorly controlled or need medication titration.

Nurse Team

The nurse team is led by the clinical nurse manager, Kelly Cutler, who is responsible for 5 nurses, 1 nursing associate, 1 healthcare assistant and an administrative assistant. The nursing team is highly experienced in providing general nursing care and our senior nurses provide specialist care for patients with long term conditions. The healthcare assistants undertake ECGs, new patient registration assessments, blood pressure monitoring, smoking cessation, weight management, removal of sutures etc.

Practice Administration

The practice has a well established and highly effective administration structure led by the practice manager, Sarah Reid and Operations Manager, Karen Clarke, who have the support of a manager from each practice team. The management team meet monthly to discuss any concerns, implement change and disseminate information. This is essential to ensure working practices remain consistent across the 3 sites.

Administration Team

The administration team is led by Karen Clarke who manages and supports staff working across 3 sites, although most of the administration is dealt with at Wychbury Medical Centre. The teams include secretaries, data clerks, scanners, clinic administration and prescription clerks. They offer support to GP’s and nurses in managing their daily tasks and help to follow workflow procedures; likewise they offer an excellent service which helps patients to access services. The teams meet on a regular basis to ensure they are up to date with change and have an opportunity to discuss their ideas and concerns. A recent addition to this team has been the introduction of document readers. They have significantly improved the flow of clinical correspondence through the practice.

Reception Team

The reception team is led by reception managers, Maria Heathcock and Sonia Simmonds. All incoming calls are managed by the reception team in our call centre based at Cradley Road Medical Practice. They offer patients the first point of contact with the Practice and support the clinicians in dealing with day to day administration tasks, along with contact for other service providers.

Practice Based Pharmacy Team

We currently have 4 practice based pharmacists working at Wychbury Medical Group, with the team being led by Nazir Hussain. The team provide support for GPs, taking a share of the workload burden from repeat prescribing and liaising with our prescription clerk.

Meetings

The Practice has a number of regular meetings to help with clinical concerns, learning and change within the organisation. These are mostly monthly, but some are more frequent;

  • Clinical Meeting
  • Practice Meeting
  • Partners Meeting
  • SUI/Complaints/Compliments Meeting
  • End of Life Care
  • Admission Avoidance
  • Prescribing Team

 How we work

The practice has morning and evening surgeries running Monday to Friday across all 3 sites although Chapel House closes at lunchtime on Tuesday, Thursday and Friday. The appointments are booked at 10 minute intervals. A GP Brief is held at 10am every morning. This is an opportunity for clinical staff to catch-up and have a coffee. During morning and afternoon surgery there is an allocated period of GP administration time in order to review tasks, blood results and correspondence. After morning surgery GP’s will take a fair share of home visits which are divided by 12 noon.

An on call doctor is assigned each day using a rota planned at least a month in advance. Full-time GPs are usually allocated 2 on call days per month, and are available between 08:00 – 18:30. This doctor will be responsible for emergencies and will deal with patients who consider their need urgent for the day once all booked appointments have been taken. This doctor is also responsible for any home visiting after 16:00.

Social Events

As you can imagine working across 3 sites means that you may not always regularly catch up with some colleagues so in order to allow an opportunity to do this social evenings are arranged with GPs, usually a meal at a local restaurant. The practice has Summer and Christmas parties and sometimes other events so we can meet as one group.

Wychbury Medical Group

 The Practice supports both undergraduate and postgraduate education and was recorded as ‘an outstanding training practice’ during its inspection visit. The involvement of all clinicians is welcomed in supporting education for these groups.

There are a number of systems which support staff working in the practice and all are linked across 3 sites

  • EMIS Web clinical system
  • Lexacom dictation system
  • Docman document integration/managment system
  • TQuest for electronic blood test and x-ray requests
  • AccuRx patient communication system

As our systems are linked it allows patients to move between sites to accept the most convenient appointment or service. The clinicians also work across the sites providing an opportunity to work with different patient groups and experiencing all the services the practice provides.

We provide extended hours appointments on Tuesdays, Wednesdays, Thursdays and Saturday mornings.

The practice area extends from Dudley in the north, to Hagley in the south and the east border is towards Halesowen town centre with the west boundary being the Ring Road, in Stourbridge. Our surgeries are well placed for patients attending from any surrounding locality, yet are not unreasonably far from each other to make working between 3 sites unmanageable.

Wychbury Medical Centre

Image of Wychbury Medical Centre

Wychbury was developed in 1996 to provide purpose built facilities. It is situated in a residential area, and is on the edge of green belt land with open countryside to the rear of the property. It offers consulting space for 10 clinicians and a treatment room. The waiting areas offer a main waiting room and sub waiting area, with patient library. There is dedicated space provided for patients to record, height, weight and blood pressure.

Waiting Room at Wychbury

The first floor accommdation is utilised for administration and comprises of several offices, kitchen and meeting room. The medical library is also held on the first floor offering a wide range of up to date reading material.

Chapel House Surgery

Chapel House Surgery

Chapel House Surgery is the smallest premises and offers 4 consulting rooms with an administration area and waiting room. It is situated in a residential area and offers a small friendly service, which can be a contrast from working at our larger sites.

Cradley Road Medical Practice

 

Cradley Road Medical Practice

Cradley Road Medical Practice is a purpose built property, which is about 20 years old. It is situated in Cradley Heath town centre and offers 9 consulting rooms along with a modern treatment room. It has a large waiting area and office accommodation to provide space for associated administration, it also has a small meeting area and a staff kitchen/rest room.

Cradley Road Waiting Room

Treatment Room at Cradley

Wychbury is a really friendly place to work and although it is a larger organisation everyone works to support each other. For further general information, you can call in to meet some of the staff and have a look round. If you would like any further information please call Sarah Reid on 01562 547300, or visit our Vacancies Page.