Chapel House Surgery reopening
We are pleased to announce that clinical services will resume at Chapel House Surgery from Monday 21st September 2020.
We would like to thank all our patients for your continued patience during this pandemic.
As the number of COVID positive cases increase we still need to consider infection control and limit footfall in surgery, in line with NHS England’s current guidance. Please only attend the surgery if you have been asked to. We continue to book appointments and deal with queries over the telephone. Online services are currently suspended to allow safe delivery of care.
"Each and every one of us has a responsibility to prevent the spread of coronavirus. Wash hands, cover your face, make space."
Upcoming Bank Holiday closure
Flu vaccinations - important information
This year the guidance regarding influenza (flu) vaccinations has changed and in addition new social distancing requirements mean we will be running our clinics differently this year. The key changes are:
- 1) The Flu clinics will initially be spread over 2 weeks in September/October starting straight after our first delivery of the vaccine, with further clinics to follow. We also have Saturday availability for those of you who find it difficult to attend during the week.
- 2) This year you MUST book an appointment in advance and arrive at the time of your appointment wearing a face covering (unless exempt for medical reasons). There will be a one way queuing system and social distance measures in place. Please ensure you wear weather appropriate clothing as you may initially be queuing outside of the surgery.
- 3) If you are over 65 or have chronic heart, lung, liver or kidney disease, if you are diabetic, have a weak immune system, or have a poorly functioning or absent spleen, are a Carer, are pregnant, or have learning disabilities NHS England advises that you should have the vaccination. Please book in now on either online or by phone 01384 322300, please be patient as our phone lines are very busy.
- 4) If you have a child who has a date of birth between 1.9.16 and 31.8.18 they are entitled to a free flu nasal vaccination at the Practice under NHS England entitlements. We will be running a special clinic for these children and will be contacting those who fall into this category when the clinics and vaccines are available. Please attend with just 1 parent and the child/children being vaccinated if possible unfortunately we may not be able to vaccinate parents at the same clinic appointment.
- 5) If you are aged between 50 and 65 you are now entitled to a flu vaccine from the NHS, but unfortunately there are not the supplies to vaccinate you at present. Please DO NOT BOOK an appointment as we will not be able to vaccinate you in the initial clinics. We will of course let you know as soon as appointments are available for this group; we have been advised by NHS England that this should be around November/December time.
Updated guidance on self-isolatingThe Government has announced that, as of July 30th, people who display symptoms of coronavirus must self-isolate for a minimum of 10 days. Anyone who has symptoms of Covid-19 – a fever, a new, continuous cough, or a loss or change to your sense of smell or taste – should immediately self-isolate for 10 days and book a test by visiting www.gov.uk/coronavirus or by calling 119 as soon as possible.
Surgery closed for training
Please note that all 3 surgeries will be closed for staff training between 12 and 2 on Tuesday 28th and Thursday 30th July.Phone lines will remain open during this time for queries.
Shielding Update - FAQ
The latest evidence indicates that the prevalence of COVID-19 in the community has continued to decline. As a result, the Government has reviewed its guidance on shielding.
We know that the advice to those shielding has been challenging to follow and that it will take time for those affected to adjust and return to normal daily life. That is why the Government advice to those who are considered clinically extremely vulnerable will be relaxed in two stages:
From 6 July, the clinically extremely vulnerable may, if they wish:
- meet in a group of up to 6 people outdoors, including people from different households, while maintaining strict social distancing;
- no longer observe social distancing with other members of their household; and
- in line with the wider guidance for single adult households (either an adult living alone or with dependent children under 18) in the general population, form a ‘support bubble’ with one other household. All those in a support bubble will be able to spend time together inside each other's homes, including overnight, without needing to socially distance.
This is a small advisory change that brings those affected a step nearer others in their communities. However, all the other current shielding advice will remain unchanged at this time.
From 1 August, provided there are no significant increases in incidents, the guidance will be further relaxed. Specifically:
Click here to read FAQ's
- People can go to work, if they cannot work from home, as long as the business is COVID-safe;
- children who are clinically extremely vulnerable can return to their education settings if they are eligible and in line with their peers. Where possible children should practise frequent hand washing and social distancing;
- people can go outside to buy food, to places of worship and for exercise but should maintain strict social distancing; and
- people should remain cautious as they are still at risk of severe illness if they catch Coronavirus, so the advice is to stay at home where possible and, if they do go out, follow strict social distancing.
Attending for appointments in surgery...
Following the introduction of the test and trace system for Covid-19 it is recommended that whenever you are within 2m of others that a face covering is worn.In light of this, if you have to come into surgery for an appointment we are asking that you wear a face covering which covers both your mouth and nose.Thank you for your understanding in these testing times.
Exceptions for wearing face coverings to attend appointments:
Children under 11 years of age.
If patient has a physical or mental illness or impairment, or a disability that means they cannot put on, wear or remove a face covering.
If patient has a respiratory condition where breathlessness would be exacerbated by wearing a covering.
Patient should advise this on booking.
The text message advises that the recipient is overdue for their cervical screening test (smear test) and to call a mobile number to book an appointment and provide personal details.
These test messages are NOT from the NHS cervical screening programme, please DO NOT disclose any personal information should you receive this message.
This has been reported to the Action Fraud Line.
Pharmacy opening times this bank holiday
Please see below for information on which pharmacies are open Monday 25th May
BANK HOLIDAY MONDAY.
Please note that we will be closed this coming Bank Holiday Monday - 25th May. Normal operating hours will resume on Tuesday 26th.
Dr David Hegarty's Retirement
We would like to announce that our colleague and friend Dr David Hegarty has retired from Wychbury Medical Group as of 13th May 2020. David has achieved huge amounts during his time at Wychbury, both for the practice and for the wider healthcare community in Dudley.
His achievements have been recognised at the highest level with his MBE awarded in 2015.
We know that his patients hold him in very high regard and he will be sadly missed by us all.
We are sure you will join us in wishing him and his family well, and a long and happy retirement.
Diabetes and COVID-19
All of the latest advice for people living with diabetes can be found here: https://www.leicesterdiabetescentre.org.uk/covid19
There are also booklets of updated sick day rules for both type 1 and type 2 diabetics
Please see important updates below:
We have been receiving a high volume of calls requesting information on whether patients meet the high-risk criteria requiring 12 weeks' self-isolation (shielding). Please be advised NHS England are sending letters centrally regarding this. With the huge numbers involved this process may take a few weeks. PLEASE DO NOT CONTACT THE SURGERY ABOUT THESE LETTERS. Instead, follow this advice:
The practice is working hard to identify patients who should be shielding who do not fit the criteria to receive a letter from NHS England. We are awaiting guidance on this and we will inform patients individually if we feel they should be shielding (but ONLY those who have not been contacted directly by NHS England).
If you have not received a letter and you feel you should have, please shield anyway following the guidance above, and contact the practice in 3 weeks time if you still haven't received a letter.
Stay at Home Guidance
In the meantime the government has instructed EVERYONE TO STAY AT HOME for at least 3 weeks except for some important exceptions. A useful link to the stay at home guidance is below:
We are not issuing sick notes for self isolation. 111 online can provide certification for those isolating due to symptoms of Covid-19 or a household member having symptoms of Covid-19. Sick notes for other reasons continue being issued as normal.
Should you develop symptoms of a new persistent cough and/or a high temperature, the first step is to use the 111 online service. It will take you through a series of questions and then tell you what to do next. If 111 advise you to contact us, then please do so. You will be given an appointment for a phone call with the GP or ANP and they will assess you over the phone.
We would like to thank all our patients for their understanding and patience at this difficult time. Please be assured our staff are working extremely hard under immense pressure to change the way we work in response to the Covid-19 pandemic.
We are hugely grateful to our exemplary team of staff for their commitment and fortitude during these difficult times.
We can all do our bit to reduce transmission by following Government advice.
Stay at home. Protect the NHS. Save lives.
Kooth.com is an online counselling service available for young people aged 11-18 in Dudley. See link below for more information.
IMPORTANT ANNOUNCEMENT: CHAPEL HOUSE SURGERY TEMPORARY CLOSURE
As of 25/3/20 Chapel House Surgery, our smallest site, will be closed to patients. Staff will be present but the doors will be locked.
Wychbury Medical Centre and Cradley Road Medical Practice remain open as usual.
We have made this difficult decision to enable us to continue to provide our services whilst also protecting our staff.
Our efforts to change to predominantly telephone and video consulting have so far been effective and we thank you for bearing with us during the rapid and widespread changes to our service necessitated by the coronavirus pandemic.
We continue to review the situation daily and we are using information and guidance from Her Majesty's Government and NHS England to guide us.
Our phone lines continue to be very busy at present, so please be patient when trying to get through. Please do not attend the surgery in person if at all possible.
Repeat prescriptions can now be requested by email: firstname.lastname@example.org
Any early or unreasonable requests for medications will be rejected to avoid stockpiling. Please only order items that you need, when you need them.
It is in all our interests for everyone to be heeding the Government's advice.
Stay at home. Protect the NHS. Save lives.
Coronavirus Update for Patients:
We are continuing to face a significant increase in demand on our services in light of the coronavirus pandemic. We would urge anyone with concerns regarding the coronavirus to access 111.nhs.uk for further advice. If you need to get an isolation note for your employer you can go to nhs.uk/isolation-note/
We appreciate this is a very difficult time for patients, especially those who are older, their carers, and those with pre-existing health conditions. W...e continue to strive to provide the highest quality care to all our patients.
We are conducting predominantly telephone appointments at present and reducing footfall in our clinical areas to help reduce the risk of transmission. If your problem cannot be safely dealt with by telephone, you will be offered a face to face or video consultation. A colour coded zoning system is in place on surgery sites. Should you be asked to attend please closely follow the instructions from staff. This is in place to protect patients and staff and it’s aim is to reduce transmission risk.
Online booking has been temporarily suspended as per national guidance. If you had booked an appointment online before it was suspended this will be changed to a telephone consultation.
The number of repeat prescription requests has increased significantly. Please only order medicines that you need and only order when it’s due. All GP Practices have been told not to increase the quantity prescribed so any requests received will be declined. We have created a temporary email account for patients to order their medication ONLY: email@example.com . Our prescription boxes have been moved to the reception foyer to further reduce footfall into the surgery.
Please be assured the partners and management team are meeting at frequent intervals to manage our response to the evolving situation.
The way you access our services will be different from normal and we ask you to bear with us during the period of unprecedented challenges.
Most importantly, please make all efforts to follow government advice on hand washing, self isolation and social distancing. These measures really can make a difference.
Thank you for your understanding
We are changing the way our services can be accessed in light of the current Covid19 epidemic.
1) As a temporary measure with immediate effect we are disabling our online booking system. Appointments should preferably be booked by phone, or by attending the surgery if this is not possible.
2) When you book you will be offered a telephone appointment with a clinician who will call you back. Most issues can be dealt with safely over the phone, but if you need to be seen face to face this can be arranged during the phone call.
3) If you have a prebooked appointment please consider whether you feel this would be adequately dealt with by phone, for example for test results or a review of a long term condition. Please contact the surgery if you wish to change the appointment to a phone call
We are taking this action to ensure we remain able to provide as full a service as possible for our patients whilst keeping everyone safe, especially our more vulnerable patients, their relatives, and our staff.
We are adding extra capacity into our appointment booking systems to minimise disruption at this difficult time. Telephone lines may be busy so your patience is appreciated. Please bear with us as we negotiate this period of uncertainty and increased activity.
Important information about the coronavirus (COVID-19)
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The Chief Medical Officer has announced that the country is moving into the ‘Delay’ stage of the response to coronavirus from Friday, 13th March 2020.
The new advice issued by the Chief Medical Officer is as follows:
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Important Announcement for Patients:
With effect from Thursday 12th March we will only be booking telephone consultations for patients presenting with ANY cough, fever, breathlessness or flu-like symptoms. This is in response to the Coronavirus outbreak and is to protect our vulnerable patients and staff. Please bear with us during this difficult period and avoid coming to the practice unless absolutely necessary. Thank you for your co-operation.
Latest Coronavirus Advice:
Coronavirus (COVID- 19)- Help protect yourself & others from coronavirus. Find out more about the symptoms, how to prevent spread & advice for travellers. Learn more at these sites http://nhs.uk/coronavirus
Catch it. Bin it. Kill it.
The flu virus can live for many hours on hard surfaces and therefore practicing good hand hygiene can limit the spread of germs and transmission of flu. People are advised to catch coughs and sneezes in a tissue, bin it, and then wash their hands afterwards to kill the germs. Practicing good hand hygiene and eligible people receiving the flu vaccine is the best defence against the virus.
Self Care Week 18-24th November 2019
A helpful guide on how long you can expect the symptoms of cough, colds, sore throat and nasal congestion to last, what you can do to get better and the warning signs to look out for which mean you may need to seek professional help.
The leaflet also explains that antibiotics are not an effective treatment for winter symptoms such as cough, cold, sore throat, flu or nasal congestion....Read more
Join our Virtual Patient Participation Group today!
Would you like to have a say about the services provided at Wychbury Medical Group
We would like to hear your views and ask the opinions of as many patients as possible and are asking if people would like to provide their email addresses so that we can contact you by email every now and again to ask you a question or two and circulate our quarterly newsletter.
Fill in the details below and hand it back to reception or email your interest to firstname.lastname@example.org.
Click here for more information.
Cervical Screening Awareness Week!
It's Cervical Screening awareness week 10th June to 16th June 2019. Smear tests can save lives, it isn't the most pleasant test but it's simple and effective. If you are due or overdue, book an appointment with the nurse. We will also be holding Drop-In smear clinics Monday 10th June 8am - 11:30am at Cradley Road and Weds 12th June 3pm - 6pm at Wychbury Medical Centre.
The staff at Wychbury Medical Group wore Pink to promote the cause, here are a few of the pictures we took last week. Thank you to the staff for their efforts promoting Cervical Screening Awareness Week 2019.
Change to Surgery Opening Hours
From the 1st April 2019 our opening hours at Chapel House Surgery will change; the surgery will close at 1.00 pm on Fridays. We have increased GP appointments on Wednesdays to ensure that we continue to offer the same number of appointments to our patients with a GP at Chapel House Surgery across the week.
The reason for our decision is due to the difficulties we have faced with recruiting a GP to work on a Friday.
Wychbury Medical Centre and Cradley Road Medical Practice will remain open until 6.30pm.
We continue to offer extended hours appointments from 7.00 am up to 8.00 pm across the week at Wychbury Medical Centre and Cradley Road Medical Practice.
Dr Hyne and Partners
Accessing GP Services for Young People - 13 to 16 years old
Please click here for a very informative guide aimed at young people wishing to access different GP Services. It gives you an overview on specific services available, how to register if you need to see a GP, confidentiality, contraception and other useful contacts.
Self Care Fact Sheets for common conditions
Click here for more information-Your Health