Wychbury Medical Centre

To book an appointment at Wychbury Medical centre please ring our reception desk on 01384 322300

Chapel House Surgery

To book an appointment at Chapel House Surgery please phone the Reception desk on 01384 322300

Cradley Road Surgery

To book an appointment at Cradley Road Medical Practice please phone the Reception desk on 01384 322300.

Extended Access Scheme (New for 2017)

In the Stourbridge, Wollescote and Lye area practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours. 

Your appointment may be with another practice in the area and may not be at your registered practice.

Appointment Details

Each doctor has his or her own consulting times, but the surgery is open between 8:00am and 6:00pm Monday - Friday. We allow patients to book appointments up to four weeks in advance. Please specify to the receptionist whether your appointment is urgent or routine so it can be dealt with appropriately.

Patients requiring urgent treatment will be seen on the day, but it may not be with your preferred doctor. (Please see the 'Urgent Appointments' tab for further information). Chapel house patients may be asked to go to one of our other branches to be seen.

Booking Appointments Online

Did you know that you can book and cancel a doctors appointment on-line. You no longer will need to telephone the surgery for an appointment. Details to register for on-line access can be collected from reception. Photo Identification will need to be provided.

 Click Here to book/cancel your appointment online

Known issue with Patient Access Appointment booking:

Patient Access support are aware that there is an issue when selecting "Any Branch" when trying to book appointments, the web page will crash and force the user to restart the log-in process.

Please choose the branch you would rather be seen at when selecting appointments and you should be able to select an appointment without issue.

Please be aware that this issue does not seem to be affecting the Patient Access App.

This will hopefully be resolved in due course.

Kind Regards - Wychbury Medical Group

Booking Appointments From Your Mobile Phone or Tablet Computer

If you have been asked to confirm your appointment before visiting the practice, please fill in the form below and enter your name and to which clinic you will be attending. Please be aware the title of the page you will now be directed to is 'Comments and Suggestions', the option to select on this page is 'other', then complete your details and send.

As part of our service, Wychbury Medical Group offer telephone consultations to patients. These can be pre-booked in the same way as our face-to-face consultations are. Such booked telephone consultations can be useful in the following scenarios:

· Follow-up discussions or advice relating to previously seen or existing conditions.

· Medication reviews where the existing prescriptions are straightforward.

· Discussion of test results.

· Fit Note Issue / Reissue (Although a subsequent face-to-face consultation may be required)

· Discussions re: the suitability of, or reactions to medication.

· Discussions of an administrative nature, such as choice of provider or clinical procedure.

· Instances where the clinician has suggested a telephone call as being suitable.

There are instances whereby a telephone consultation may not be an appropriate method of accessing healthcare. These include:

· Where the clinician considers that an examination should be made.

· Where the clinician considers that there is a degree of risk involved in a remote consultation.

· Where the patient is abroad. This effectively would be a consultation in another country where the clinician may not be licensed to practise, and where he / she may not be insured. Patients should be advised in these circumstances to seek help locally and through their travel or health insurer.

· Where the clinician’s ability to monitor or provide follow-up care is compromised.

· Where the clinician is aware that the patient may have communication difficulties (e.g. deafness or speech problems) or where there is reason to believe that the patient may have difficulty in understanding.

· Where the use of telephone or other remote means may be insensitive to the emotional or similar needs of the patient.

The clinician will ring back at approximately the time indicated, but this is dependent on other clinical priorities. This would normally be within 30 minutes of the time either way.

• The clinician will attempt to call only twice. If unanswered, there will be no further attempt unless the call made was outside the time range. Any failed encounters of this kind should be documented in the patient’s records.
• No messages will be left on answering machines or with a third party.
• We would ask that patients who have not received a call from the clinician within 45 minutes of the scheduled time contact the surgery on 01384 322300.

ADVANCED NURSE PRACTIONERS.

They are based at Wychbury Medical Centre and Cradley Road Medical practice offering a service for patients who feel they need an appointment that is urgent and needs to be seen the same day.

Appointments can be made in the normal way at reception.

They are able to see most patients with the exception of mental health related problems, pregnancy related problems or a problem that is ongoing that you have already seen the doctor for.

They have completed training which qualifies them to assess, diagnose, treat and initiate further tests/and or referrals as indicated the same as the doctor can

They are both able to prescribe medication.

 This service has been introduced to allow you to see a fully qualified clinician quickly. This will help to relieve the heavy demand on our current system. As a result it should increase more doctors appointments to be available for those patients with chronic or complex conditions.

ADVANCED NURSE PRACTITIONER[v3].pdf

Once all appointments for the day have been allocated there will be a sit and wait surgery to accommodate patients who require urgent treatment. The surgery will offer the sit and wait service Monday to Friday 08:30 – 11:30 and 14:30 – 17:30, so if you need is urgent please be prepared to wait. This sit and wait service might be at any one of the three sites. If you are bringing someone who is very poorly please alert the receptionist to this fact when you arrive, they can then inform the doctor.

Providing this type of daily service means that when you are ill you know you will be seen on the day when you need medical attention. This service is only for urgent care and not routine problems. Reception staff will ask if you consider your problem is urgent and if you arrive outside the times detailed above you will not be seen unless it is an emergency.

Patients can attend any surgery, but they can state a preference, although there might not be appointments available at that site, on the day of choice. You can request a particular doctor, but again, there might not be appointments available on the day of your choice; so ideally, if you want a particular doctor or site, please book in advance. You can pre-book appointments up to a month in advance with a doctor or nurse.  

If you require a routine appointment please avoid telephoning the surgery at 8am as this causes problems for patients who have urgent requirements and receptionists are available through until 6.30pm to take your call.

If you consider you could discuss your problem over the telephone with doctor then you can book a telephone consultation, 5 slots are allocated with each doctor each day. This is very useful to discuss ongoing treatments and illnesses.

In the Stourbridge, Wollescote and Lye area practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours. 

Your appointment may be with another practice in the area and may not be at your registered practice.

To cancel your appointment outside of our telephone opening hours please call 07825370069 and leave your name, dob and appointment time.

Please do not ask for a doctor to call unless the patient is too ill or infirm to come to the surgery. Remember that the doctor can see four patients in the time it takes to make one visit and there are better facilities for examination and treatment in the surgery. If the patient has a temperature or a rash, coming to the surgery will do no harm – if there is the possibility that the patient has an infectious illness the receptionist can arrange for a safe waiting area. Please notify them immediately upon arrival.

Except in the case of acute emergencies all visit requests must be in by 10 a.m. on the day that the visit is required. Please be prepared to give some details so that the visiting doctor can assess priorities. The doctor may ring you if it seems that an alternative to a visit might be appropriate. For more information please read our Home Visiting Policy.