Wychbury Medical Group121 Oakfield RoadStourbridgeDY9 9DSCradley Road Medical Practice62 Cradley RoadCradley HeathB64 6AGChapel House SurgeryChapel House LaneHalesowenB63 2JW, Tel: General: 01384 322333
Wychbury Medical Centre
To book an appointment at Wychbury Medical centre please ring our reception desk on 01384 322300
Chapel House Surgery
To book an appointment at Chapel House Surgery please phone the Reception desk on 01384 322300
Cradley Road Surgery
To book an appointment at Cradley Road Medical Practice please phone the Reception desk on 01384 322300.
In the Stourbridge, Wollescote and Lye area practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours.
Your appointment may be with another practice in the area and may not be at your registered practice.
Each doctor has his or her own consulting times, but the surgery is open between 8:00am and 6:00pm Monday - Friday. We allow patients to book appointments up to four weeks in advance. Please specify to the receptionist whether your appointment is urgent or routine so it can be dealt with appropriately.
Patients requiring urgent treatment will be seen on the day, but it may not be with your preferred doctor. (Please see the 'Urgent Appointments' tab for further information). Chapel house patients may be asked to go to one of our other branches to be seen.
Did you know that you can book and cancel a doctors appointment on-line. You no longer will need to telephone the surgery for an appointment. Details to register for on-line access can be collected from reception. Photo Identification will need to be provided.
Click Here to book/cancel your appointment online
If you have been asked to confirm your appointment before visiting the practice, please fill in the form below and enter your name and to which clinic you will be attending. Please be aware the title of the page you will now be directed to is 'Comments and Suggestions', the option to select on this page is 'other', then complete your details and send.
Please remember if you need to speak to a doctor you can book a telephone consultation with a doctor of your choice. This can be helpful for dealing with test results, sick notes or concerns relating to your medication.
ADVANCED NURSE PRACTIONERS.
They are based at Wychbury Medical Centre and Cradley Road Medical practice offering a service for patients who feel they need an appointment that is urgent and needs to be seen the same day.
Appointments can be made in the normal way at reception.
They are able to see most patients with the exception of mental health related problems, pregnancy related problems or a problem that is ongoing that you have already seen the doctor for.
They have completed training which qualifies them to assess, diagnose, treat and initiate further tests/and or referrals as indicated the same as the doctor can
They are both able to prescribe medication.
This service has been introduced to allow you to see a fully qualified clinician quickly. This will help to relieve the heavy demand on our current system. As a result it should increase more doctors appointments to be available for those patients with chronic or complex conditions.
ADVANCED NURSE PRACTITIONER[v3].pdf
Once all appointments for the day have been allocated there will be a sit and wait surgery to accommodate patients who require urgent treatment. The surgery will offer the sit and wait service Monday to Friday 08:30 – 11:30 and 14:30 – 17:30, so if you need is urgent please be prepared to wait. This sit and wait service might be at any one of the three sites. If you are bringing someone who is very poorly please alert the receptionist to this fact when you arrive, they can then inform the doctor.
Providing this type of daily service means that when you are ill you know you will be seen on the day when you need medical attention. This service is only for urgent care and not routine problems. Reception staff will ask if you consider your problem is urgent and if you arrive outside the times detailed above you will not be seen unless it is an emergency.
Patients can attend any surgery, but they can state a preference, although there might not be appointments available at that site, on the day of choice. You can request a particular doctor, but again, there might not be appointments available on the day of your choice; so ideally, if you want a particular doctor or site, please book in advance. You can pre-book appointments up to a month in advance with a doctor or nurse.
If you require a routine appointment please avoid telephoning the surgery at 8am as this causes problems for patients who have urgent requirements and receptionists are available through until 6.30pm to take your call.
If you consider you could discuss your problem over the telephone with doctor then you can book a telephone consultation, 5 slots are allocated with each doctor each day. This is very useful to discuss ongoing treatments and illnesses.
You can telephone and leave a message any time of the night or day to advise if you do not need your appointment. This will hopefully reduce the number of appointments where patients do not attend. This is only to cancel an appointment and messages relating to other services will not be accepted. If you need to cancel an appointment please telephone 07825370069.
Please do not ask for a doctor to call unless the patient is too ill or infirm to come to the surgery. Remember that the doctor can see four patients in the time it takes to make one visit and there are better facilities for examination and treatment in the surgery. If the patient has a temperature or a rash, coming to the surgery will do no harm – if there is the possibility that the patient has an infectious illness the receptionist can arrange for a safe waiting area. Please notify them immediately upon arrival.
Except in the case of acute emergencies all visit requests must be in by 10 a.m. on the day that the visit is required. Please be prepared to give some details so that the visiting doctor can assess priorities. The doctor may ring you if it seems that an alternative to a visit might be appropriate. For more information please read our Home Visiting Policy.
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