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Latest News

Flu Vaccinations 2017/18

Flu season is about to commence, the time has come to receive your free vaccination please ask at reception to book an appointment. If you are aged over 65 years or have an ongoing long term condition or are a carer then you should be eligible. The Influenza vaccination is also offered in a nasal spray form for children. If you are unsure if you are eligible to have a vaccination please ask at reception as they can advise you. It is always best to have your vaccination before the Influenza virus starts to spread, giving time for your immunity to build and fight off the symptoms.


Extended Access Scheme (New for 2017)

In the Stourbridge, Wollescote and Lye area practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours. 

Your appointment may be with another practice in the area and may not be at your registered practice.

Changes to Prescription Policy in Dudley. (Aug 2017)

Some medications which are considered to be "self care" medication and can be bought over the counter at your local pharmacy will not be prescribed by your GP.

Please see the below leaflets for information and guidance, should you have any queries please approach reception or ask about the "New Prescribing Policy" at your local pharmacy for more information.

List of Medications

Self Care


Patient Leaflet

Information about Medical Records:

As from the 22nd May 2017 all patients’ paper medical records will be stored at a secure off-site premise. The records will be stored in line with official guidance and legislation on managing records.

Our paper records are no longer updated and relevant medical information has been summarised into the electronic records. There is a process in place to retrieve the paper record if required.

If you have any questions regarding this process please speak to a member of our reception team.

Cervical Cancer Prevention Week!

It's Cervical Cancer prevention week. Smear tests can save lives, it isn't the most pleasant test but it's simple and effective. If you are due or overdue, book an appointment with the nurse.




Friends and Family results are now active:

We have got our results for December's "friends and family" test and needless to say are very pleased with the responses we have received. Please click the link below to see our findings (You can also view this months results and previous months results by clicking the "Friends and Family Test Info" tab on the right hand side of the page):

Friends and Family results December 2017

Self Care Fact Sheets for common conditions

Click here for more information-Your Health



Steps to registering for online:

  1. Download the registration form / information leaflet.
  2. Bring in the signed registration form with verification documents

Patient Online Registration Application Form

Patient Online Proxy Access Consent Form

Patient Online Information Leaflet


New birthday Annual Reviews for Long Term Conditions from January 2017

We invite all patients who live with a long term medical condition to attend for a full annual review. 

We plan for these reviews to happen during your birthday month from January 2017. This makes it straightforward for the practice to arrange to invite you for the review, and hopefully makes it easier for you to remember when the review is due. Some patients have more than one long term condition. If this is the case, all relevant conditions will be reviewed within the one annual review process. This ensures that you are only attending the surgery when you need to and that we are not asking you to attend the surgery unnecessarily. You will receive a letter which explains what to do next. Some conditions may still require an interim review e.g. at six months.

What will happen?

We will contact you before your birthday month, inviting you to make your review appointment. Alternatively, you might want to contact us to make the arrangements yourself. When the review is being arranged, you will be informed of what kind of appointments you need. The types of appointment needed depend on what conditions you have. For example, you might need to have a blood test first.

The long term conditions included in this service are:

  • Hypertension
  • Atrial Fibrillation
  • Vascular Conditions (including Coronary heart disease, Stroke/TIA and Peripheral artery disease)
  • Heart Failure
  • Diabetes
  • Chronic Kidney Disease / Acute Kidney Injury
  • Asthma
  • Chronic Obstructive Pulmonary Disease
  • Cancer
  • Mental Health (including include schizophrenia/ bipolar affective disorder/other psychoses)
  • Learning Disabilities
  • Dementia
  • Palliative Care

Accessible Information Standard


By 1st July 2016 the Practice is required to put in place arrangements which ensure there are effective communications systems for all our patients.


In line with this requirement please let us know if we can improve communication for you; this may be through information being provided in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language or translation services please let us know, so we can record your preference. You can call us on 01384 322300 or email


Improved Service - Pharmacy First Scheme for Minor Ailments

The Pharmacy First Scheme has been improved to include more minor ailments, see below.

Athletes Foot

Head Lice

Cold Sores



Infant Colic

Colds and Flu

Infant Decongestant


Insect Bites and Stings


Mouth Ulcer


Nappy Rash and Teething


Piles (Haemorrhoids)



Dry Skin (Simple Eczema)

Sore Throat

Earache/Ear Wax


Eye Infection (bacterial)



Vaginal Thrush/Oral Thrush


Verrucas / Warts




If you are suffering from any of the above, why not call in at your local pharmacy and ask to speak to the pharmacist, no appointment needed.

If you qualify for a free prescription tell the pharmacist that you would like to use the Pharmacy First Scheme and you can use the service totally free. Children aged 0-12 years are able to access the scheme free of charge up to a maximum of 8 times in a 12 month period. All other eligible patients are limited to accessing the scheme free of charge up to a maximum of 6 times in a 12 month period.. If you do not qualify for a free prescription you pay the cost of the medication, which is usually less than the prescription charge. Ask the pharmacist for full details.

Cradley Road Surgery   Wychbury Medical Centre   Chapel House

If symptoms persist please contact the surgery and you will be signposted to the most appropriate health care professional.

NHS Health Check Programme

If you are aged 40 to 74 and do not already have diabetes, stroke, heart and kidney disease or are not being treated for high blood pressure or high cholesterol levels you are eligible for a free NHS Health Check.  Even if you are feeling well, an NHS Health Check can help you to lower your chance of developing health problems in the future.

During your health check, which takes about 30 minutes, you’ll be asked some simple questions about your family history and any medication you’re taking.  Your blood pressure and pulse will be checked and your height, weight, age, sex and ethnicity will be recorded.  Your results will be discussed with you and you will be given personalised advice on how to lower your risk and maintain a healthy lifestyle.

Please ask at reception if you would like to book an appointment for your NHS Health Check.


UTI Antibiotics

As a practice we are trying to play our part in using antibiotics only where necessary and likely to be of benefit. If you have Cystitis type symptoms, you may be asked to bring a urine sample before being prescribed antibiotics, as research shows that up to half of all cystitis episodes are not associated with infection, and maybe a result of temporary inflammation in the bladder which will settle within a few days.


Blood Pressure Monitoring

Did you know there is a blood pressure machine in the waiting room for patients to use? It will give you a printout of your blood pressure which may be useful for when you see the doctor, practice nurse, or even just for your own information.. If you need any help to use the machine, please ask at reception.

The practice has a number of blood pressure machines available for home loan. If you would like to take advantage of this service, please ask at reception. The machines can be borrowed for up to a week at a time.

We are offering patients the opportunity to receive practice correspondence by email and/or text messaging to communicate about non-urgent issues.  

If you would like to opt-in to this service please send us a signed copy of the consent form - Consent Form

If you need to cancel an appointment please text or telephone - 07825 370069

Feeling Unwell – It doesn’t have to be A&E (Accident & Emergency) - click for more information here


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
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